Warranty
OUR GUARANTEE
At Remotofilm, we are committed to the quality and durability of our products. That's why we offer a three-month warranty against manufacturing defects on all our products. We want you to buy with complete confidence and peace of mind.
Warranty Coverage:
Our warranty covers manufacturing defects that may arise within the first three months from the date of purchase. This includes:
• Welding failures.
• Cracks in the structure.
• Problems with joints and rubbers.
• Any other defect related to the manufacturing process except painting and aesthetics.
How to claim your warranty:
If you encounter a problem with your product, follow these steps:
1. Contact us: Write to us at info@remotofilm.com within the warranty period (90 days). Please include proof of purchase.
2. Describe the problem: Provide a detailed description of the defect and attach clear photographs of the affected part.
3. Assessment and Solution: Our team will assess your case and, if the issue is covered, we will offer you one of the following solutions:
• Free repair: We'll repair your efficient part, covering the labor. (If necessary, the customer will cover shipping costs.)
• Replacement: If the repair is not feasible, we will replace the part with a new one in perfect condition. (
• Refund: If the product cannot be repaired or replaced, we will fully refund your money.
Important note:
Products classified as “BLEM” (with cosmetic factory defects) do not have a warranty.
Conditions and exclusions:
This warranty does not cover:
• Damage caused by misuse, accidents, or normal wear and tear.
• Modifications.
• Factors other than manufacturing defects.
- For example, if the scooter falls from a considerable height, any resulting damage (such as dents, cracks, or bends and deformations) would not be covered by the warranty, as it is not due to a defect in the materials or the manufacturing process, but due to the use that is being given to it).
For any additional questions, please do not hesitate to contact our customer service team at WhatsApp 3324808227 or via the “Contact” tab. We want your experience with our freestyle scooters to be exceptional and worry-free.
RETURN POLICY
We accept product returns in the following cases:
• If you purchased a product that is not compatible with your scooter, you have not used it, and it has not been damaged in any way.
How to request a refund:
1. Contact us by calling or sending a WhatsApp message to 33 2480 8227 .
2. Make sure you present proof of purchase and that the product and packaging are as you received it.
The customer requesting a return will pay the shipping cost if necessary.
SHIPPING NOTICE
At Remotofilm, we strive to offer you a hassle-free shopping experience. However, once your package is delivered to the selected shipping company and you receive the tracking number, Remotofilm is not responsible for any damage or delays incurred during the delivery process.
Shipping recommendations:
• Please check your delivery information carefully before completing your purchase.
• Select a reliable shipping method. We recommend:
1. FedEx, UPS, DHL (priority options).
2. MexPost (second cheapest option).
Our team is available to help you choose the best shipping method for your needs.
Thank you for trusting Remotofilm.
If you have any questions, please contact us.
Sincerely,
Chema Cárdenas